TSA to Aer Lingus: Hello?

So, by the way, again with the boarding pass stamp. This time it was even stranger. AerLingus.com had invited me to check in online, and to print a two-page boarding pass. There was a gate copy, and a passenger copy. Both displayed this instruction:

Proceed directly to your gate? On an international flight? OK, whatever.

But of course when I got to security, nothing doing. They sent me back to the ticket counter to get my boarding pass stamped. When I got there, they just tore up the passes I’d printed and issued me a new one. Which was…wait for it…not stamped.

It’s baffling. Mostly, I felt sorry for the developers who worked hard to put together a smooth interaction that leads to a very nice-looking boarding pass which, apparently unbeknownst to them, has no purpose whatsoever.

4 Comments

  1. This works in Europe, I’ve flown from Spain to Ireland using this method. No need to visit the check-in counter.

    Ryanair, the worlds largest international carrier use this method also.

  2. This probably varies by airport. However, I pretty much always go to the kiosk by the counter and print out a pass anyway, easier than a stack of letter-size folded pages to carry in a jacket pocket and present to whoever. I also always fly from MHT where that’s easier, too… (along with pretty much everything else, if you don’t care about direct flights).

  3. The system is set up for all of Aer Lingus’ flights and in UK & Europe if you have no luggage to check you just pitch up at security and strip off. Those programmers at AL need to keep up to date with the TSA; perhaps the TSA could offer a Web service with the security message of the day that the airline systems could print onto the boarding pass for them?

    US to UK with only hand luggage? Maybe it’s not a common enough edge case for them to bother coding separately for it.

  4. It is strange that Ryanair gets lots of criticism while in my opinion, Aer Lingus have a terrible standard of customer service. They owe me 500 euros from April 2010 to do with Volcanic Ash Disruption and six months later….nothing….They refuse to contact me about this. I don’t think I could trust to fly with Aer Lingus again..
    Could you?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s